Domain Expertise
Case Study
- New start-up MyPlates.com is ahead of its revenue projections, thanks in part to a live chat sales channel that sent its online sales conversion soaring
- Global Telecommunications Leader Improves Sales, Customer Satisfaction and Web Site Experience with New Web Chat Solution.
- Educational Web / Click-to-Chat Support to Increase Student Enrollments
Benefits at Etech for Chat Services
Outsourcing your online chat service to Etech you can benefit from expert, efficient and cost effective solution for your business. Etech chat services can help you in increase sales conversion and provide better customer service experience.
Live chat for sales
Etech helps increase your sales conversion. Only 25% of website visitors make actual purchases after they have added items to their shopping cart. Live Chat for Sales creates a real-time communications link from your website visitors to your sales agents. Visitors who have questions about your products or services can instantly get answers during the critical shopping cart checkout.
Key Benefits
- Increase Sales
Etech has better trained online chat representatives on sales skills to dramatically increase your sales conversion. Etech train online chat representatives to customize the sales pitch for each individual visitor.
- Increase Average order value
Etech provides specialized sales training for up-sell to help you increase your average order value.
Live chat for customer service
Etech has proven track record for customer satisfaction.
Key Benefits
- Efficient customer service representatives
Etech train online chat representatives to concurrently handle three customers and achieve customer satisfaction. This leads to increased efficiency and reduced wait times for your customers.
- Reduce support cost
Conservative analysts estimate a call to a typical call center costs your organization between $3 and $4. Each live chat is estimated to cost between $.50 and $1. This is a cost savings of nearly 88% versus traditional call centers.
- Increase Customer Satisfaction Rate
The experience of customers using live chat versus the telephone is totally different. Average hold times are far shorter for live chat since agents can handle multiple chats. Live chat customers can be “pushed” to knowledge base articles or web pages that explain the solution to their problem. The speed of resolution and ability to perform other tasks while on hold gives your customers a more productive and satisfying customer service experience with your company.