Services
Customer Interaction Services
Customer Interaction Services are the flagship services of Etech. We focus all of our resources on ensuring the satisfaction of our business partners. Again and again, our partners see an increase in their revenue and sales volume, matched with an unbeatable reduction in operating cost. This is the mission of Etech: to save our business partners time and money while increasing their customer base and annual revenue.
Etech's customer interaction services apply to limitless industries from Banking and Financial to Insurance, Education, Telecommunications, Healthcare and the marketing/sale of Technology products and services.
Etech has the manpower to serve all these industries, and the quality manpower to serve them all in a unique way. For eleven years,
Etech has delivered superior customer interaction services in either one or a combination of three ways:
- Voice (inbound/outbound)
- Chat
Customer Interaction Services [CIS] Model
Etech's Inbound & Outbound customer interaction services fall into one of two categories:
- Business-to-Consumer (B2C) Interactions Services
- Customer Acquisition
- Outbound Call Management
- Cross selling, up selling
- Customer Acquisition
- Business-to-Business (B2B) Interactions Services
- Order Provisioning Solutions
- Voice Based Data Entry
- Order Entry
- Order follow-up through completion
- Follow-up customer advisement/acknowledgement
- Customer Experience with each contact
- Account Acquisition
- New Account Sales
- Lead Generation and Management
- Customer Win backs
- Order Provisioning Solutions